We are asking folk with Snikket instances created during the beta linked to
custom domains to update their DNS records with new IPs.
Newer instances have been using the new IP addresses for some time, but we are
finally asking beta users to update so we can retire some of the older
infrastructure.
FAQs
- Q: What changes do I need to make?
- A: You should have received a link from Snikket support which provides this information. The same link can be used to test your records are correct.
- Q: Will there be any interruption to the service when I update my DNS?
- A: No. If you use the correct values from the above link, there will be a seamless transition to the new IP addresses.
- Q: How can I update my DNS records?
- A: Most people are using a DNS provider, which may be your registrar where you purchased the domain, or it may be somewhere else. Most DNS providers provide a dashboard where you can edit your DNS records.
- Q: What is the deadline for updating my DNS records?
- A: We request that you update the DNS records before 27th May 2024.
- Q: What will happen if I don’t update my DNS records in time?
- A: You may experience some extended interruptions to your service in a few weeks when we are performing maintenance. Later in the year we plan to turn these IP addresses off completely.
- Q: Why is this change necessary?
- A: If you have received a request from us to update your DNS records, it means your domain was set up when Snikket’s hosting platform was still in beta. Since that time we have grown and improved our infrastructure. Your DNS currently points to the IP addresses of one of our oldest servers, and it needs a break :)
- Q: Is this kind of thing going to happen often?
- A: No, we don’t anticipate any necessary DNS changes again in the near future. The new IP addresses are expected to remain in service for years to come.
- Q: I did not receive a request to update my DNS. Do I need to do anything?
- A: If you use a custom domain (not ending with
.snikket.chat) and your instance was created during the beta period, we will have contacted you (or JMP support may have contacted you, if you are a JMP customer). If you are unsure about the status of your instance, feel free to email us at hosting@snikket.org (don’t forget to mention your domain name so we can look it up).