This policy applies to anyone who has been invited to use, or given login details to use, one or more hosted Snikket instances. It does not apply to anyone self-hosting their own instance of Snikket.
“We”, “us”, and “our” means Snikket Community Interest Company c/o Hand & Co. Manor House Offices, Malvern Rd, WR2 4BS England.
A hosted Snikket instance does not enable you to contact emergency services. You must arrange for other communications, such as through a mobile phone, to enable you to contact emergency services. We disclaim any liability relating to the inability to use a hosted Snikket instance in this way.
We will use our reasonable efforts to maintain and operate a hosted Snikket instance, but we make no promises that it will always be available or functioning, nor that it will be fault-free.
We may make some parts of, or all, a hosted Snikket instance unavailable if, in our reasonable opinion, you fail to comply with your obligations under this agreement, or if we consider it is necessary
We do not provide customer support to users. If there is a problem with a hosted Snikket instance, you must contact the instance owner (probably the person who invited you to use that hosted Snikket instance), who can raise a support ticket with us.
You must not use a hosted Snikket instance support of “life at risk” or other critical or essential activities, or illegal business practices.
You must not resell a hosted Snikket instance.
You must:
We do not limit or exclude our liability for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which, at law, we cannot limit or exclude our liability.
We provide the hosted Snikket instance(s), and your access to them, “as is” and without charge.
We do not limit or exclude our liability for personal injury or death caused by its negligence, for fraud or fraudulent misrepresentation, or for any matter for which, at law, we cannot limit or exclude our liability.
Subject to the paragraphs above, in no event unless required by applicable law will we be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the hosted Snikket instance(s) (including but not limited to loss of data or data being rendered inaccurate or losses sustained by you or third parties or a failure of the hosted Snikket instance(s)), even we have been advised of the possibility of such damages.
This clause survives termination of this agreement.
We can vary this policy at any time. If we make a variation, we will publish the updated policy at https://snikket.org/hosting/terms/user/. The variation is effective immediately on publication.