Deleting your Snikket account

Hey! We understand that for whatever reason, you may wish to delete a Snikket account. This page will help explain how to do that.

Using the Snikket Android app

1. Open the Snikket app
2. Tap the ‘⁝’ three dot menu in the top-right corner
3. Select ‘Manage accounts’
4. Long-press on the account you wish to delete
5. Select ‘Delete account’

Read and accept the prompts to confirm deletion of your account.

Using the Snikket iOS app

1. Open the Snikket app
2. Tap ‘Settings’
3. Tap on the account you wish to delete
4. At the bottom of the account settings page, tap ‘Delete account’

Read and accept the prompts to confirm deletion of your account.

Data retention

When deleting your account via the app, your data may be retained for a period of time, to allow restoration in case of accidental or malicious account deletion. Your data can be removed immediately by the operator of your Snikket instance upon request

For Snikket instances hosted by us, this retention period is 7 days. Snikket services that are not hosted by us (Snikket Community Interest Company) may have different retention policies - in that case, please contact the operator of your instance.

The kinds of data stored for your account is documented in our privacy policy under the section ‘Data shared with your service operator’.

Manual deletion requests

To request deletion of your account, or request that your data is deleted before the end of the retention period, you need to contact your Snikket operator.

If your account is on a Snikket service hosted by us, you can email a deletion request to hosting-support@snikket.org. Please include your username and the domain name of your Snikket instance. We may need to take additional steps to verify you are the account owner when using this method.